Our main form of communication is your monthly bill. Your bill provides you details about your meter, monthly reading, due dates, special announcements and more. Below is a snapshot of the back of your bill.
Details below are provided each month on the back of your bill.
Past Due Account
Full Payment is due by the date on this bill. Delinquent accounts are subject to the charges listed below and disconnection of service.
Delinquent Charges (days after bill date)
Late $5.00 + 2.5% charged on day 27.
Non-Payment $65.00 charged on day 43.
Disconnection on or after day 43.
Return Transaction Fee $30.00 per check or Automated Clearing House (ACH) transaction. After 3 checks or ACH transactions are returned, only cash, cashier's check, money order or valid credit card will be accepted.
Water and Wastewater Volumetric Charge
Mount Pleasant Waterworks (MPW) uses a volumetric water and wastewater charge. One REU equals 9,200 gallons per month, which is the allowance provided to a single family residence. Multi-family and commercial developments can be assigned multiple REUs.
When monthly usage exceeds the number of allowed REU gallons, the volumetric rate is multiplied for each 1,000 gallons over the REU allowance. The four tiers are:
Tier 1: all gallons charged at the volumetric rate
Tier 2: charged at 2 times the volumetric rate > 9,200 gallons
Tier 3: charged at 3 times the volumetric rate > 18,400 gallons
Tier 4: charged at 4 times the volumetric rate > 27,600 gallons
For irrigation customers, the number of gallons allowed in each tier depends on the size of the meter.
The number of gallons billed in tier 1 and the excessive use tiers is shown on the front of this bill. Please see the rate card for tier costs.
Wastewater Volumetric Charge
The wastewater volumetric charge is based on the monthly water gallons billed.
Other Rates, Fees and Charges
Visit www.mountpleasantwaterworks.com or call 843-884-9626 for information on other rates, fees and charges.
Your water meter is read once a month, approximately every 28-31 days. Meters are read by a mobile collection unit that receives transmissions from a small radio device on your meter as an MPW vehicle drives through your neighborhood. If we are unable to read your meter, we attempt a visual read or your bill will be estimated based on your previous water usage. Please keep the area around your meter free of any obstacles such as debris, cars, brushes or unfriendly dogs, which may prevent us from checking/reading your meter.
About Your Bill
Your water bill is based on how many gallons of water you use each month. A Basic Facility Charge for residential and commercial customers is a monthly base charge on the the number of Residential Equivalent Units (REUs) assigned. The Basic Facility Charge for irrigation customers is based on the size of the meter.
Address: 1619 Rifle Range Road
Mount Pleasant, SC 29464
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